Reduce Membership Cancellations and Retain Loyal Members
Keep your Recurring Revenue Strong
Say goodbye to missed calls and hello to fewer cancellations
When it comes to customer service, we’ve got your back.
- Answer your phone calls quickly and professionally.
- Assist members with their membership-related questions.
- Help resolve inquiries and issues in real-time.
- Give members a satisfying experience every time.
Preventing Membership Cancellations
In the world of car washes, rampant membership cancellations is a cause for concern. Why is that? Unanswered calls are a key factor. Research shows that 76% of car wash operators fail to answer customer calls. This frustrates customers, and results in high membership cancellation rates.
EverWash Assist's strategy focuses on providing resolution-based customer support. We promptly answer your customer calls, then provide professional, friendly assistance.
Implementing Retention Scripts
It’s all in what we say and how we say it. We prevent over 24% of membership cancellations. When customers call dissatisfied, EverWash Assist's agents use well-crafted retention scripts.
Resolving Membership Issues
In addition to answering billing and wash operational hours questions, EverWash Assist's agents are equipped to resolve issues related to customer memberships. This function is vital in retaining members who may be considering cancellation.
Trained to answer FAQs
EverWash Assist's agents are trained to provide answers to common queries from customers. This not only resolves the immediate issue, but also preempts potential problems.
EverWash Assist's approach has led to a 42% decrease in cancellation calls within the first 90 days of our agents taking over the phones.
|Time Period||Cancellation Calls||Reduction|
|Post-EverWash Assist (90 days)||58%||42%|